Terms & Conditions

Welcome to Grafix-Lab. By accessing or using our website, services, or digital products, you agree to comply with the following Terms & Conditions.

1. Company Information

Grafix-Lab
West London, Bath Road, UB7 0BJ
Email: info@grafix-lab.co.uk
Phone: +44 7402 972138

2. Use of Our Website

  • You must be at least 18 years old to use our services.

  • All information you provide must be accurate and up to date.

  • You agree not to misuse the website, damage it, hack it, or violate any security rules.

  • We reserve the right to suspend or restrict access to our website at any time.

3. Services We Provide

Grafix-Lab offers a range of digital solutions, including but not limited to:

  • Graphic Design

  • Branding

  • Website Development

  • Mobile Apps

  • Digital Marketing

  • AI & Automation Services

Service details, pricing, delivery timelines, and project scope vary depending on each project. A written proposal or agreement is provided before work begins.

4. Payments & Billing

  • All projects require advance payment, deposit, or full payment as agreed.

  • Payments must be made through approved methods (bank transfer, card, online invoice, etc.).

  • Work will begin only after the required payment is received.

  • Delayed payments may cause project delays.

  • All fees are non-refundable unless otherwise specified in writing.

5. Revisions & Project Scope

  • Each service/package includes a specific number of revisions.

  • Additional changes beyond the agreed scope will be charged separately.

  • Major modifications, new features, or design changes after approval are considered new work.

6. Timelines & Delivery

  • Delivery time varies per project and depends on client responsiveness.

  • Grafix-Lab is not responsible for delays caused by late feedback, missing content, or third-party providers.

  • Final files will be delivered in agreed formats once full payment is completed.

7. Client Responsibilities

Clients must provide:

  • Accurate details about their business

  • Required content (text, images, login credentials, brand assets)

  • Timely feedback and approvals

Grafix-Lab will not be responsible for issues resulting from incomplete information provided by the client.

8. Intellectual Property

  • All designs, concepts, and content created by Grafix-Lab remain our intellectual property until full payment is received.

  • After full payment, ownership of final approved deliverables is transferred to the client.

  • Drafts, unused concepts, or rejected designs remain the property of Grafix-Lab.

  • Clients may not resell, modify, or distribute our work without permission.

 

9. Cancellations & Refunds

  • Refunds are not provided once work has started.

  • If a project is cancelled by the client midway, payments already made are non-refundable.

  • Grafix-Lab may cancel a project at any time if the client violates the terms, is unresponsive, or engages in unethical activity.

10. Changes to These Terms

Grafix-Lab may update or modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@grafix-lab.co.uk
Phone: +44 7402 972138
Location: West London, Bath Road, UB7 0BJ

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